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Privacy Policy

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1. Introduction

D&O Motor Services Ltd (“we”, “us”, “our”) is committed to protecting your privacy under the UK GDPR. This policy outlines how we collect, use, store, and share your personal data when you visit our website or contact us.
 

2. Data Controller

D&O Motor Services Ltd
Unit 31–32, East Coast Business Park, Clenchwarton Road, West Lynn, King’s Lynn, Norfolk, PE34 3LW
Phone: 01553 768069 · Email: info@dandomotorservices.co.uk
 

3. Personal Data We Collect

  • Contact form entries: name, email address, telephone number, message details

  • Communications: information shared during phone or email correspondence

  • Website usage data: IP address, browser/device type, visited pages, session timestamps via cookies and analytics
     

4. How We Use Your Data

We use your data to:

  • Respond to enquiries and schedule services such as MOT, diagnostics, repairs, exhausts, and brakes

  • Help arrange courtesy car provision or recovery if needed

  • Provide information about vehicle diagnostics, AD Blue, diesel purge products, and more

  • Improve our website and services via anonymised analytics

  • Fulfil legal, accounting, and record-keeping obligations

5. Legal Basis for Processing

  • Contractual necessity: to manage enquiries, bookings, and services

  • Legitimate interests: to run and enhance our business and website

  • Consent: for optional follow-up communications

  • Legal obligation: for statutory record retention
     

6. Data Sharing

We do not sell or rent personal data. It may be shared with:

  • Service providers (e.g. website hosting, email systems) acting as processors

  • Insurance providers when managing MOT/repair claims

  • Legal or regulatory authorities, when required by law

7. Cookies & Tracking

  • Essential cookies: enable core site functionality (contact forms, navigation)

  • Performance cookies: capture anonymised usage data via Google Analytics
    No advertising or profiling cookies are used

8. Data Retention

  • Service and enquiry records: retained for up to 7 years for accounting and audit compliance

  • Usage data: session logs deleted after 24 months; aggregated analytics retained as needed

9. Your Rights

Under UK GDPR, you are entitled to:

  • Access, correct, rectify, erase, or restrict your personal data

  • Withdraw consent for marketing communications

  • Request data portability
    To exercise your rights, contact us at info@dandomotorservices.co.uk or 01553 768069. If unsatisfied, you may lodge a complaint with the ICO.

10. Security

We use SSL, secure servers, restricted access protocols, and trained staff to protect your data. While no system is 100% secure, we use industry best practices.

11. International Transfers

All personal data is processed and stored within the UK—no international transfers occur.

12. Policy Updates

We may update this policy from time to time. Changes will be reflected by an updated “Effective Date.” Continued use of our site indicates acceptance.

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